How to cancel an app and what happens next
Detailed guide: How to cancel an app and what happens next
Overview
This article covers account and billing actions for apps installed on your Wix site, with references to official Wix and Wix Custom Solutions policy pages.
When to Use
- You're setting this up for the first time.
- You're standardizing processes across editors or collaborators.
- You need a reliable checklist to diagnose or optimize behavior.
Prerequisites
- Owner or admin access to the Wix site
- Editor access to relevant pages or apps
- Ability to publish changes and verify live
Step-by-Step
- Go to Subscriptions and select the app to cancel (Wix guide).
- Review remaining term and data retention policies.
- Export any data you need before the period ends.
Quality Assurance
- Retest on mobile and desktop in private browsing.
- Confirm expected visibility for contributors and members.
- Document final settings (screenshots optional) for your team.
Troubleshooting
- Changes not live? Click Publish, then hard refresh or private window.
- Elements missing? Verify the widget is on the correct page/layout.
- Data not flowing? Re-check app permissions and any automation rules.
- Unexpected charges? Revisit the cancellation steps in Wix guide.