How to upgrade or downgrade an app subscription
Detailed guide: How to upgrade or downgrade an app subscription
Overview
This article covers account and billing actions for apps installed on your Wix site, with references to official Wix and Wix Custom Solutions policy pages.
When to Use
- You're setting this up for the first time.
- You're standardizing processes across editors or collaborators.
- You need a reliable checklist to diagnose or optimize behavior.
Prerequisites
- Owner or admin access to the Wix site
- Editor access to relevant pages or apps
- Ability to publish changes and verify live
Step-by-Step
- Open the App settings or listing and choose a plan (Wix guide).
- Confirm any pro-rated charges before applying changes.
- Publish site (if prompted) and keep a record of changes.
Quality Assurance
- Retest on mobile and desktop in private browsing.
- Confirm expected visibility for contributors and members.
- Document final settings (screenshots optional) for your team.
Troubleshooting
- Changes not live? Click Publish, then hard refresh or private window.
- Elements missing? Verify the widget is on the correct page/layout.
- Data not flowing? Re-check app permissions and any automation rules.